1Introduction
W99 values the privacy of every individual who uses our platform. This Privacy Policy is designed to provide full transparency on how we handle your personal information — from the moment you visit our website through the entire duration of your active membership with w99.
This document applies to all users of the W99 platform, including website visitors, registered members, and anyone who interacts with our services through w99.lc or the official W99 mobile app. By using W99's services, you agree to the collection and use of your personal information as described in this Privacy Policy.
If there is any conflict between this Privacy Policy and Terms and Conditions w99, this Privacy Policy applies specifically to matters relating to personal data.
This Privacy Policy is written in English for the convenience of our members. Should there be any confusion regarding interpretation, please contact the W99 support team for further clarification.
2Data We Collect
W99 collects various types of personal information depending on how you interact with our platform. Below is a summary of the data categories we collect:
| Data Category |
Data Examples |
Collection Method |
| Personal Identity |
Full name, date of birth, identification card number, document images |
Registration form, KYC process |
| Contact Information |
Email address, phone number, residential address |
Account registration, profile updates |
| Financial Data |
Bank account number, deposit and withdrawal transaction records |
Payment processing, bank account verification |
| Technical Data |
IP address, device type, web browser, operating system |
Automatic system logs during platform use |
| Behavioural Data |
Game history, betting types, active hours, game preferences |
Automatically via activity on the platform |
| Communication Data |
Live chat conversation records, support emails, feedback |
Interactions with the customer support team |
We only collect data that is genuinely necessary to provide you with a quality service. W99 does not collect irrelevant or excessive information beyond legitimate operational requirements.
3How We Use Your Data
The personal data collected is used responsibly for the following purposes:
- Account management: Creating and maintaining your member account, processing registrations and verifying identity through the KYC process.
- Transaction processing: Processing deposits, withdrawals and all other financial transactions related to your account securely and efficiently.
- Service delivery: Enabling you to access all games, platform features and facilities available on W99.
- Fraud prevention: Detecting and preventing fraudulent activity, money laundering or platform abuse that could affect other members.
- Customer support: Responding to enquiries, resolving complaints and providing the technical support you need.
- Account-related communications: Sending important notices about your account, policy changes, promotions you are eligible for and security information.
- Legal compliance: Fulfilling applicable legal and regulatory obligations, including anti-money laundering (AML) reporting requirements.
- Platform improvement: Analysing aggregated (not individual) usage patterns to improve the user experience and platform performance.
W99 Guarantee: Your data is never used for third-party advertising purposes without your consent. We do not sell member behavioural profiles to any advertisers or data brokers.
4Basis for Data Processing
W99 only processes your personal data where a valid legal basis exists to do so. The processing bases we rely on are:
- Contract performance: Data processing required to fulfil the service agreement between you and W99, including account management and transaction processing.
- Legitimate interest: Processing for fraud prevention, platform security and internal analytics that does not affect your fundamental privacy rights.
- Legal compliance: Processing required to fulfil legal obligations binding on W99 as a platform operator.
- Consent: For direct marketing or promotional communications, we will seek your explicit consent, and you may withdraw that consent at any time.
5Data Sharing
W99 does not share your personal data with external parties except in the following limited and controlled circumstances:
- Service providers: Third parties that assist us in delivering services — such as payment processors, game software providers and IT infrastructure services — are all bound by strict confidentiality agreements with W99.
- Regulatory and law enforcement bodies: When required by law or a valid court order, W99 will disclose the necessary information to the relevant authorities.
- Business transfer: In the event of a merger, acquisition or sale of W99 assets, member data may be transferred to the new entity subject to equivalent privacy protections.
- With your consent: In cases not listed above, W99 will only share your data after obtaining your explicit consent.
All third-party service providers we work with are selected based on their security track record and are required to comply with data protection standards equivalent to those of W99.
6Data Storage & Deletion
W99 retains your personal data for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Our general data retention principles are as follows:
- Active account data is retained for the duration your account remains active, plus any additional period required for audit and legal compliance purposes.
- Financial transaction records are retained for a minimum of seven (7) years to comply with anti-money laundering legal requirements.
- Technical log data is retained for a maximum of twelve (12) months for security and troubleshooting purposes.
- Once an account is closed, personal information no longer required for legal purposes will be deleted or anonymised within ninety (90) days.
Certain data may need to be retained beyond the standard period if there is an active investigation, unresolved dispute or specific legal requirement necessitating that the records be kept.
7Data Security
Protecting your personal data is a top priority at W99. We implement comprehensive technical and organisational measures to safeguard your information:
- Data encryption: All data communications are protected by 256-bit SSL/TLS encryption. Sensitive data such as passwords is stored in hashed form that cannot be decrypted.
- Layered access controls: Only authorised W99 staff — and only to the extent required for their duties — may access members' personal data.
- Ongoing monitoring: Our security system operates 24/7 to detect any suspicious activity or intrusion attempts in real time.
- Regular security testing: w99 conducts regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
- Two-factor authentication (2FA): 2FA is available and recommended for all members to add an extra layer of security to your account.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role — ensure your password is strong, unique, and never shared with anyone.
8Your Rights
As a W99 member, you have the following rights regarding your personal data, which you may exercise at any time:
Right to Access
Requesting a copy of the personal data we hold about you.
Right to Rectification
Correcting inaccurate or incomplete data in your account.
Right to Erasure
Requesting deletion of data that is no longer required, subject to legal obligations.
Right to Restrict Processing
Restricting how we use your data under certain circumstances.
Right to Data Portability
Receiving your data in a structured, machine-readable format.
Right to Object
Objecting to the processing of your data for direct marketing purposes.
To exercise any of the rights above, contact the w99 support team via live chat on the platform. We will process your request within thirty (30) business days. In complex cases, this period may be extended with prior notice to you.
9Use of Cookies
W99 uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better experience for you. The types of cookies we use:
- Essential cookies: Required for core platform functions such as login session verification and language preferences. These cookies cannot be disabled as the platform will not function without them.
- Performance cookies: Collecting information on how you use the platform to help us improve overall performance and user experience.
- Functional cookies: Saving your preferences such as display settings and game choices so you do not need to reconfigure them every time you log in.
- Analytics cookies: Helping us understand aggregated platform usage patterns to make data-driven decisions for product improvements.
You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some sections of the W99 platform.
10Children's Privacy
The W99 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that data belonging to a person under 18 has been collected without our knowledge, that data will be deleted immediately and the relevant account will be closed.
If you become aware that someone under the age of 18 has registered an account on W99, please notify us immediately through the customer support team so that appropriate action can be taken.
Parents and guardians are encouraged to use parental control software to prevent children from accessing gambling websites. W99 fully supports child protection and responsible gaming initiatives. Learn more on the
Responsible Gaming us.
11Policy Amendments
W99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever significant amendments are made, we will:
- Updating the "Last Updated" date displayed at the top of this page.
- Posting clear notices on the W99 platform to inform members of any changes taking effect.
- Sending a notification email to your registered email address for amendments that materially affect your privacy rights.
Your continued use of the W99 platform after an amendment takes effect will be considered your acceptance of the revised Privacy Policy. We encourage you to review this page from time to time to stay informed about how we protect your information.
12Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or the way W99 handles your personal data, we are here to help through the following channels:
- Live Chat: The fastest way to get an immediate response — available 24/7 in the W99 app and website.
- Email: Send your written enquiry to the W99 support email address for issues requiring documentation or detailed clarification.
- FAQ: Review page FAQ us for answers to frequently asked privacy questions.
The W99 data protection team will endeavour to respond to every enquiry within three (3) business days. For more complex issues, we will provide regular updates on the progress of actions taken.